Dear Lovers by Cashe is pleased to offer a satisfaction guarantee for all items purchased. Providing garments are returned in their original condition and packaging, unworn, unwashed. We offer a 7 days exchange policy. If your original invoice had free postage we will deduct $9 for postage and handling.
NOTE: We ONLY offer store credit or an exchange for all items. No refunds because this is an intimate apparel line.
If you would like to exchange your products:
- Please contact us so we can check availability
- Pay the cost of shipping the items back to us via USPS or FedEx
- Send the item in its original packaging with tags to:
Request a RA form for return shipping information at firstname.lastname@example.org
- Write your order number and name clearly on the parcel
- Include your reason for return
- Include your contact number
- Allow 5-7 business days for exchange